Virgin Atlantic Google Glass Trial a Success

Google Glass

Over a month ago, we wrote a post about Virgin Atlantic doing a six-week trial of Google Glass  to see how it would help with customer service. Well, the six-week trial is coming to an end, and with good results. According to Tim Graham, the IT Innovation Manager, the Google Glass trail was a success.

From what Tim Graham stated at the Wearable Technology Show in London, feedback from customers was positive, and that they are looking to extend the trial further.  Graham said that there were some occasional connectivity issues, but agents were able to process passengers more efficiently.

If you would like to learn more about the trial, then you can take a look at our original post about it here.